Terms of Service

1. Acceptance of Terms

By accessing or using the services of HOSTBNB AI FZ-LLC (trading as HostBNB.ai), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our service.

2. Description of Service

HostBNB.ai provides an AI-powered concierge service for property managers, including but not limited to:

• •24/7 guest communication and support
• •Escalations to your team
• •Property management system integration
• •Call handling and transcription services
• •Guest data management and analytics

3. User Accounts and Responsibilities

When you use our service, you must provide accurate, complete, and current information. You are responsible for:

• •Maintaining the security of your account credentials
• •All activities that occur under your account
• •Ensuring compliance with applicable laws and regulations
• •Providing accurate property and guest information

4. Acceptable Use Policy

You agree not to use our service to:

• •Violate any laws or regulations
• •Infringe on intellectual property rights
• •Transmit malicious code or compromise system security
• •Harass, abuse, or harm another person or entity
• •Impersonate any person or entity
• •Collect or store personal data without consent

5. Service Availability and Modifications

We strive to provide 24/7 service availability, but we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of our service at any time with reasonable notice to users.

7. Data Privacy and Security

Your use of our service is also governed by our Privacy Policy. We implement industry-standard security measures to protect your data, but cannot guarantee absolute security.

8. Intellectual Property

All content, features, and functionality of our service, including but not limited to text, graphics, logos, software, and AI models, are owned by HOSTBNB AI FZ-LLC and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our service without explicit permission.

9. Limitation of Liability

To the maximum extent permitted by law, HOSTBNB AI FZ-LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our service. Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold HOSTBNB AI FZ-LLC harmless from any claims, damages, losses, or expenses arising from your use of our service, violation of these terms, or infringement of any third-party rights.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of our service shall be resolved through binding arbitration, except where prohibited by law.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through our service. Your continued use of the service after changes constitutes acceptance of the modified terms.

14. Third-Party Services

Our service may integrate with third-party services and platforms. We are not responsible for the availability, accuracy, or content of such third-party services. Your use of third-party services is subject to their respective terms and policies.

15. Disclaimer of Warranties

Our service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our AI-powered service will be error-free or meet all your specific requirements.

16. Contact Information