HostBNB.ai
    Your newest team member

    The team member who never clocks off

    Not just AI plugged into your inbox. HostBNB.ai joins your team, learns your properties and your rules, and handles guest messages and calls day and night. Your team steps in when it matters.

    Built by operators for operators

    Universal Inbox
    Illustrative preview
    Sophie Martin
    Seaview Apartment · Airbnb
    Resolved
    Example guest conversation · English
    Hi! We’re arriving late tonight. Will we still be able to check in?
    HostBNB concierge
    Absolutely, Sophie. Your apartment has self check-in, so you can arrive whenever you’re ready. Your arrival guide includes the entry instructions and parking details.
    Perfect, thank you so much!
    Answered using property knowledge

    Calls, SMS, email and Airbnb, Booking.com and Vrbo messages. One inbox.

    Less admin. More hosting.

    Great hosting shouldn’t mean being always on.

    Most guest messages are the same twenty questions. HostBNB.ai takes them on like any good team member would, so your people can look after the guests who need a person.

    Everyday questions, handled

    Check-in, wifi, parking, fees and house rules, answered from your property info.

    Covered after hours

    Guests get an answer at 2am. Your team gets to sleep.

    Their language

    Replies in your guest’s language, and your team can translate any message into English in one click.

    Your team, focused

    Urgent and tricky conversations go straight to the right person.

    What it does

    Everything they ask.
    One thoughtful answer.

    Built specifically for short-term rentals. Check-in windows, house rules, door codes, pets, early arrivals and late checkouts are handled the way a property manager would.

    Universal Inbox

    Every channel.
    One inbox.

    Calls, SMS, email and your Airbnb, Booking.com and Vrbo messages come into one inbox, with the booking and property details next to every conversation.

    AirbnbIllustrative conversation
    Hi! Where can we park when we arrive?
    Your arrival guide includes the parking directions. I’ll send them here so you have them to hand.

    Property-aware guest support

    HostBNB concierge reading a property guide
    Check-in and arrival

    Check-in times, access instructions, wifi and parking synced from your PMS.

    Synced from your PMSYour company policies
    Property knowledge base

    Not just an answer.
    Your answer.

    It learns your properties the way a new starter would. We pull check-in times, wifi, parking, fees and house rules from your PMS and keep them in sync. Add your company policies once and every property uses them.

    Escalations

    Your team.
    Always in control.

    Like any good team member, it knows when to hand over. Complaints, maintenance and anything it isn’t sure about go to your team by Slack, SMS or email, with the guest, property and booking attached, and it pauses on that conversation.

    Team handoverNeeds approval

    Illustrative request · The Garden House

    James would like a late check-out.

    The concierge has acknowledged the request. Your team can review the reservation and confirm what’s possible.

    Conversation attachedProperty context included

    Your rules. No unapproved promises.

    Draft mode and autopilot

    Check every reply.
    Then let it run.

    Start in draft mode and approve every AI reply in one click. When you’re happy, switch on autopilot for one property or the lot.

    Draft replyIllustrative preview

    Seaview Cottage · Pet policy

    Hi both, well-behaved dogs are welcome at Seaview Cottage. Please keep them off the beds.

    Waiting for team approval.

    Guest call transcript

    Guest: Hi, the key box won’t open.

    AI: Sorry about that. Your code is in the arrival guide, it’s 4471.

    Guest: That’s done it, thanks.

    AI: Great, enjoy your stay.

    AI call summary

    • Guest needed help opening the key box.
    • Arrival guide code confirmed. Access resolved.

    Illustrative call · Seaview Cottage

    AI voice

    It picks up
    the phone too.

    Guests can ring a dedicated property line and the AI answers with the same rules as your inbox. Urgent calls go to your team, and every call comes with a transcript and a summary.

    Also included

    Checks its own work

    Every reply is checked against your rules before it goes out. If it catches a mistake, it rewrites the reply and remembers the lesson for that property.

    AI conversation summaries

    Tone, issue and status at a glance.

    Dashboard

    Response times, resolution rate and time saved.

    Team accounts

    Invite your team and manage access.

    Your properties.
    Your PMS. Connected.

    Connect your PMS and we sync your properties, bookings and guest messages. Airbnb, Booking.com and Vrbo come through your PMS.

    Team and messaging

    SlackSlackWhatsAppWhatsApp

    A proper welcome, for you too

    Onboarded like a new hire.

    We train it on your business, not the other way round. From your property info to the way it speaks, it starts with how you already work.

    Connect your PMS

    We sync your properties, bookings and guest messages.

    Check your property info

    We fill the gaps in check-in, wifi, parking, fees and house rules.

    Your rules and your voice

    We set up your company policies, persona, escalation rules and who gets alerted.

    Draft mode first

    Your team approves replies in draft mode before you switch on autopilot.

    Live demo

    Try it yourself.

    Talk to the agent the way your guests would. Pick how you want to try it.

    Message the agent

    Chat as a guest and see how it answers from the property’s own information and rules.

    Try messaging

    Call the agent

    Hear the same agent answer a guest call, in your guest’s language.

    Try voice

    A few things you might be wondering

    Good questions.
    Straightforward answers.

    Let’s talk about your properties

    Meet your newest team member.

    Book a demo and see it working on your own properties. Pick a call back, email, WhatsApp or SMS and we’ll get in touch your way.

    We only use your details to arrange your demo conversation. No spam, ever.